The online chat is arguably the most phenomenal invention of the web. Sure there have been many others which were perhaps more innovative or resourceful, but nothing caught up the minds of the millions of web users across the world as strongly as real time chat did. Web Messengers helped in taking the traditional “chat room” based chat one step up to chatting among friends and families. And ever since, the chat has become a quintessential necessity on the internet.
Essentially, chat has been limited to chat-rooms and web messengers. But a few visionaries saw the enormous potential of the online chat in promoting their websites and businesses. Still, there are only handful of websites on the internet which are indeed using online chat to promote their websites/business. You ask how? Let’s explain.
A “Chat Room” is a virtual room used for facilitating synchronous or asynchronous conferencing between web users, primarily called “Chat Users”. These chat users can interact with each other in real time by exchanging textual messages delivered through chat windows. As technology progressed, more and more features added to the original chat application like file transfer, voice and video conferencing and most recently, computer to telephone calls. Not to forget, the chat room has given origin to a completely new version of language (hw r u – i m f9) and symbolic keywords – more commonly known as smileys 
Keeping with the title and theme of this post, there are actually a lot of ways in which you can use the online chat for your business’s benefits. I am going to highlight two such important business ideas which have been used less, but have enormous revenue potential, if used strategically.
- Sharing Common Chat Room on your Website.
Suppose you own an electronic accessories website and webshop. Now there can be thousands of similar website owners spread across the web. All such websites are targeting a similar niche audience – i.e. electronic accessories’ enthusiasts. In such a scenario, if you open a chat room in your website and “share” it with all the similar website owners, this will ensure a common pool of visitors on all the websites – including yours. So suppose the number of daily visitors on your website is 200 and the number of niche visitors across the world is lets say 100,000; there are fair chances that you can increase your website’s visitor base by upto 500 times! This is bound to increase your conversion rates and SERP rankings as well, which in turn will make your website more popular. Its a win – win deal for all!
In the same way, you can open your own chat rooms and co-ordinate with the websites targeting similar niche audience. It can be visitors speaking the same language (For ex, French, Spanish, Swahili, Hindi etc) or pet lovers, bike enthusiasts, hackers – there is just no limit!
- Enabling Live Help Desk on your Website.
Another way in which you can utilize the numerous benefits of the chat is by providing
live help desk support. You may remember
this post written a few weeks ago wherein I had written about the features and benefits of providing a live help desk to your customers.
Galaxy Live Support – Our hosted live support solution is the perfect and the most affordable live chat application service available on the internet.
Speaking of Point (1) above, I would like to introduce our latest innovation:
Java Chat Code. Java Chat Code is a new and unique business idea to facilitate business/language/location specific websites and portals to mutually co-ordinate and enjoy maximum benefits. A few of them:
- Since each website owner who subscribes with java chat code will be always online, there will be a good number of people always online and ready for interaction.
- As a website owner, you will open a window of opportunity for unlimited business affiliations with like minded people having similar interests
- As a direct consequence, the number of visitors on your site will increase many times.
- As more and more people get associated with this chain, your website traffic will reach its maximum potential. The sooner you get associated with java chat code, the more your website earns tomorrow!
- There is absolutely nothing to lose! Its a win-win deal for all!
Now that I have updated you with two of our turnkey chat solutions, its your chance to act now and gain that crucial edge over your competitors. The earlier you sow now, the more $$ you reap later. Visit Java Chat Code or Galaxy Live Support and avail the free trials on Offer right now!
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In the
decade of our existence on the web, we have served many hundred clients with either our customized tailor-made solutions or by our ready to use applications which seamlessly fit into their requirements. Although our products were always well equipped with support menu and FAQs, but many a times it happened that our clients would have issues with installation or functionality. Over this period of serving our customers, we realized the importance of providing an instant and dedicated support network for our customers’ support issues. We figured out that it was high time the web industry starts showing its customers that it cares for them. And with this initiative, we launched
Galaxy Live Support in December 2008.
Galaxy Live Support is a hosted service for providing Live Help desk to your customers on your own website. It has easy to use interfaces for admin and agents. A feature that stands out of all others is its ability to detect automatically when a support agent is online and accordingly notify the user about it.
Auto-detects when agent is online
A few key features of this system are:
- No installation required
- Unlimited departments for your business
- Unlimited Support Operators*
- Sound alerts for incoming messages
- File transfer during live chat
- Track your customer’s location and IP
- Completely Secured Connection
- Automatic greeting message and status alerts
live-support-screenshot
A detailed list of all the features and associated benefits can be found here.
All these features make Galaxy Live Support ideal for businesses like Travel, Real Estate, Education, Insurance, Government Offices, Car Rentals, Consultancies, Banks, Financial Institutions, Web Hosting, Web Designing and any other Service Oriented Businesses.
But Why?
If you’re asking yourself, why do I need live support running on my site? I already have CRM channels in place and working appropriately. Here are two key points I would like to make:
- A skilled webmaster knows that the domain of opportunities on the web is unending. If your customer care system is already in place, Galaxy Live Support will not just enhance its functioning, but also add value to your business. Our surveys have revealed that a website featuring live support is likely to have much better conversion rates for business leads. The reason is fairly obvious: because your prospects know that you won’t leave them in a maze once a sale is done.
- How much does it cost you to hire a dedicated agent following up on your customers issues and queries? I think that our solution comes as an affordable relief for small and medium businesses involved in any way on the web, as well as an easy way to earn consistent revenue for resellers and affiliates. Its a limited offer though. Currently we are also offering a free 7 day trial for promotional purposes. You can sign up right now to get galaxy live support running on your website!
To sum up, Galaxy Live Support is a must have for web based businesses because:
- It will convert the visitors on your website to clients.
- It will boost your conversion rates.
- It will help you retain your customers for future business.
- It will help you take a huge leap over your competitors. And,
- It’s the best and most affordable live support tool you’ll find on the Internet!
*Please Note: Galaxy Live Support is a
hosted Live Support Solution provided by
Galaxy Web Links Ltd. We provide Live Support facility on your website. We do not provide any live support operators. In simple words, we provide the solution, not the service. The service has to be yours.
Have a nice weekend ahead!
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