Is your ‘new’ software upgrade getting old?




Today, we are spoilt not just for choice, but also ‘Vogue’. We do not just want multiple devices. We also want the latest ones. We want the latest smartphone, the latest tablet, the smartest thermostat, the smartest calorie tracker, cutting-edge Gaming console and more.

As fast as these gadgets are evolving, so is the software working in the background. Be it iOS 9.3.2 operating system or Acrobat 10 flash player or your WordPress website. Every three months there is an upgrade waiting in your notifications bar.

And unless you are a millennial tech junkie, it can be very confusing to follow these updates. Sometimes it becomes as good as learning from scratch. This overload of versioning, bombardment of shortcuts and constant notifications are killing your work routine. Today, technology is moving at an unprecedented rate, but is this constant ‘new’ err getting old, somehow?

This is not just a matter of lifestyle choices and the problem of a few. It is something that affects your business as well. As you go from one software version to another, you realize that it is not about just one update. Even a single update may include more than one testing parameters– be it security, database or user experience.

This interdependency between different softwares exists. It is real and for most of us like the entangled set of earphones. No matter how organized you keep it, you will still find it entangled when you want to use it.

Recently, we experienced a similar entangle with one of our long-term client ourselves. Our client- a leading furniture retailer had a front-end Magento website with over 10K products as well as a backend POS system integrated to his inventory management solution. We worked specifically on the Magento store.

Now, as soon as we upgraded his Magento to version 1.9 (security being the major enhancement). The 6 year old friendship between the two systems turned bitter with synchronization of inventory being a problem.This lead to major problems of managing in-store and out-of-stock products. In situations like these, the client only looks to get systems working.

However, at our end we had to disentangle each module, extension and POS system to reach the root cause of this error. We worked though inventory module, product images, classification categories and product attributes in the database.

After days of lengthy communication with other the other provider’s support desks, we were able to successfully roll back the version, simulate the erstwhile communion and customize the extensions. As they say, ‘All is well, that ends well’. With an in-the-end happy client, this version upgrade did teach us a thing or two.

First, handwork payoff, but smart working is equally crucial. Most software upgrades bring in very powerful new features and promise to better serve you, but if they are not aligned with business use cases. They are best left alone.

Second, a software upgrade is also a business decision. When we have more than one standalone software integrated and catering to different business needs, an optimum solution needs to be chalked out before the upgrade or implementation.

Third, with multiple and interdependent softwares,  some softwares evolve more quickly than others, so it is better to evaluate the feasibility of all softwares before making a business decision.

Remember, softwares are meant to help you work better, easier and more efficiently. Yet, they are not ‘business’ solutions, but merely tools to facilitate your business. Help your development partner understand the business use case so that you are all working in the same direction. Software updates are happening since the first room size computer was invented. They are just faster, more significant and much more common today. Like it or not, they are here to stay.

So the next time you sit wondering is your old software requires a new version. We can help you determine your software requirements and provide a scalable solution. Contact Us today.